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Frequently Asked Questions
We're glad you're interested in our Treasures! Here you'll find answers to frequently asked questions.
ABENIN is more than just jewelry - we are a social impact brand committed to sustainable slow fashion. Our handmade jewelry pieces are crafted using traditional techniques and support artisans in Benin. Learn more about our vision and story here.
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Payment & Shipping
It's very simple! Add your favorite items to the shopping cart and proceed to checkout. Choose your preferred payment method, and your new treasures will be on their way to you!
Once we ship your package, you will receive a shipping confirmation with a tracking number. You can use this to track your package at any time on DHL Tracking.
Our jewelry is shipped with DHL GoGreen and usually arrives within 3–5 business days. If it takes longer, we ask for your patience – your handmade unique piece will surely be on its way soon!
Currently, we only ship within Germany. As soon as we ship to other countries, you will find out directly in our online shop.
Our jewelry is shipped with DHL GoGreen and usually arrives within 3-5 business days. If it takes a little longer, we ask for your patience – your handmade unique piece is surely on its way!
- Free shipping on orders over €75 within Germany
- €4.99 shipping for orders under €75
We offer the following secure payment methods:
- Visa, Mastercard, Maestro, American Express
- PayPal, Bank Transfer
- Apple Pay, Google Pay, Shop Pay
Grass Ornaments
To ensure your grass jewelry fits perfectly, we have created a simple size chart for you. There you will find out how to easily determine your size for bangles and bracelets.
Click here for the size chart.
Our jewelry is made from dried grass and should be exposed to water as little as possible. If it does get wet, don't worry – it will shrink slightly but remain stable. For care, you can occasionally rub the grass with shea butter or coconut oil.
You can find out more about our material, grass, here.
It's easy! You can gently clean the clasps with a polishing cloth to make them shine again.
Natural product: As our jewelry is made from natural materials, color variations may occur.
Influence of environmental factors: Sun & saltwater can slightly alter the colors over time.
Handmade unique piece: Each piece of jewelry is individually hand-braided – and that's what makes it unique!
We recommend taking off your jewelry when showering or swimming, as water can cause the grass fibers to contract and thus tighten your bracelet.
Yes! With loving care, your jewelry will be with you for a long time. As it is a natural product, it will develop its own unique patina over time – which makes it particularly charming.
Our jewelry is made exclusively from plant-based materials.
Sustainability & Responsibility
Sustainability is close to our hearts! We rely on:
- Natural materials from sustainably harvested grass
- Fair payment and support for the weavers
- Environmentally friendly packaging made from grass paper
- CO₂-neutral shipping with DHL GoGreen
With every piece of jewelry, you support environmentally friendly and fair production.
Returns & Refunds
If you are not satisfied with your order, you can return it within 14 days.
Here's how it works:
- Register your return by email at retoure@abenin.com
- The jewelry must be in its original packaging, unworn, and undamaged.
- Unfortunately, we cannot accept returns of worn or damaged items.
- We do not offer free returns to promote conscious consumption and sustainability.
We do not offer direct exchanges. If you would like a different item, you can simply return your product and place a new order.
If your piece of jewelry arrives damaged, please contact us. We are sure to find a solution! 😊
Write to us at info@abenin.com with:
- Your name & order number
- A short description of the problem
- One to two photos of the defect
As our products are handmade, minor imperfections can occasionally occur. We apologize for this and will gladly replace your piece of jewelry!
Once your return has been received by us, we will inspect it and refund the purchase price to the original payment method. Please be patient – this may take a few business days.
Your question has not been answered?
Do you have questions about our products? Do you need help or would you like to give us feedback? We look forward to hearing from you and getting to know you!
Simply leave us a short message and we will get back to you as soon as possible!
